Vocanta answers your business calls in a natural voice, captures the caller's details, qualifies the enquiry, and then books the appointment or routes the next step to your team.
No scripts to write from scratch and no phone system to replace. You tell Vocanta how you handle enquiries; it handles them the same way, every time.
Vocanta picks up on the first ring in a natural voice, whether the line is busy, the team is out, or it's the middle of the night.
It asks your questions in your words — what the caller needs, where they are, when they're free — and confirms the details back to them.
The call ends with a clear outcome: an appointment booked, a callback agreed, or the caller passed to the right person on your team.
We keep the scope deliberately narrow so it works properly. Vocanta suits appointment-led service businesses — estate agencies, recruitment firms, hospitality, automotive services and home-service companies.
Viewings, valuations, test drives, interviews, table bookings and site visits — Vocanta confirms availability with the caller and books the slot.
Every new enquiry leaves with its details recorded: who called, what they want, how urgent it is, and the best time to reach them.
When your lines are full or your team has gone home, Vocanta covers the calls instead of sending customers to voicemail or a competitor.
A call is only useful if the outcome reaches someone. During setup we agree where each type of enquiry should land, and Vocanta sends it there.
Each call produces the caller's details, the reason for the enquiry and the outcome that was agreed — in plain language you can read in seconds.
Outcomes can be passed on to the people and systems your team already works in, so the next action sits where your staff will actually see it.
Contacts and call outcomes can be exported from your workspace whenever you need them, so your enquiry data is never locked in.
Pick a language and tone, then play a sample enquiry. This is a preview of the same voice controls you tune during setup.
Tune language, tone, and energy — then play a live scenario.
This is a sample preview of the voice and tone you can choose. Your final voice, wording and questions are agreed with you during setup.
Direct connections to CRM, calendar and messaging tools are in development and released as they are tested. Today every workspace can import and export contacts and call outcomes, and we agree a routing method with you during setup.
One monthly price per business, based on call volume. Add call time as you grow. Prices convert automatically to your local currency.
For a single location that keeps missing calls.
For busier teams and multiple enquiry types.
For multi-branch and multi-department call volume.
For high-volume operations that need dedicated support.
Choose the plan that covers your monthly call volume. Every plan answers unlimited inbound calls, captures caller details and books appointments; higher plans add call time, assistants and routing depth. Add more call time at any point, or change plan monthly.
We only state what we can show you. Vocanta does not currently hold SOC 2, ISO 27001 or HIPAA certification, and is not intended for clinical, legal or regulated financial advice calls.
Preview voices in a range of languages in the studio. English is fully supported today; other languages are in beta and confirmed with you before you go live.
Straight answers on setup, which calls Vocanta suits, and what happens when a caller needs a person.
Setup starts with a short call. We agree which calls Vocanta should answer, the questions it should ask, and what should happen with each outcome. You then choose the voice and tone in the Voice Studio, we test the flow with you on real example enquiries, and you point the relevant calls at Vocanta. Most businesses are answering live calls within a few working days, with no engineering work needed from your side.
Vocanta is built for inbound enquiries from new and existing customers: booking an appointment such as a viewing, valuation, test drive, interview or table; capturing details from a first-time enquiry; and covering calls when your lines are busy or your team has finished for the day. It is not intended for clinical, legal or regulated financial advice calls, or for complex account changes that need a trained member of your team.
It says so plainly rather than guessing. Depending on the rules you set, Vocanta will transfer the caller to a member of your team, take a message with a callback time, or agree a follow-up — and the caller's details and the reason for the escalation are recorded so whoever picks it up has the full context.
Each call leaves a written record of who called, what they asked for, and the outcome that was agreed. Those outcomes can be routed to the people and systems your team already works in, and contacts and call outcomes can be exported from your workspace at any time.
Plans are priced per month by the amount of call time you need, starting at £250 per month, and are billed monthly or annually in your local currency. Pricing is per business rather than per seat, so it scales with call volume instead of headcount, and extra call time can be added at any point.
Book a 20-minute demo. We'll walk through a typical call to your business and show exactly what your team receives afterwards.