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AI call answering

AI Call Answering for Businesses That Live on the Phone

If most of your new business arrives by phone, an unanswered call is a lost customer. Vocanta automates the answering, the intake and the next step, and keeps a written record of both.

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The calls you never hear about

Missed calls are invisible. There is no inbox full of them, no queue to clear — the enquiry simply goes elsewhere and nobody on your team ever knows it existed.

  • No record of who called while the line was busy
  • Voicemail is skipped by most callers
  • Busy periods and quiet cover overlap badly
  • Marketing spend generates calls nobody answers

Automate the answer, not the relationship

Vocanta picks up every call pointed at it, handles the standard part of the conversation, and brings your team in when the conversation needs them.

  1. Step 01
    Point the calls

    Send all calls, overflow only, or out-of-hours only to Vocanta.

  2. Step 02
    Answer and qualify

    The agent greets the caller and works through your intake questions.

  3. Step 03
    Resolve or route

    Book, take a callback, or transfer to the right person.

  4. Step 04
    Log the outcome

    Every call produces a record you can read and export.

What you get

Overflow rules

Choose whether Vocanta answers first or only when your lines are engaged.

Out-of-hours schedules

Set the hours during which Vocanta covers the line.

Enquiry classification

New enquiries, existing customers and suppliers can be treated differently.

Callback scheduling

Agree a callback window with the caller instead of an open-ended promise.

Call summaries

Plain-language outcomes rather than raw audio to wade through.

Keep your numbers

No need to replace your phone system to get started.

Where businesses use it

  • Trades and home-services businesses answering while on site
  • Estate agencies covering weekend viewing enquiries
  • Clinics and salons taking bookings during treatments
  • Dealerships handling service and sales enquiries
  • Recruiters fielding candidate calls between interviews
Human handoff

AI answers first. People take over when it matters.

Vocanta is not designed to replace your team. You decide which situations must reach a person — and when a caller asks for one, or the enquiry falls outside the configured scope, the agent says so plainly and follows your escalation rule: a transfer, a message with a callback time, or an agreed follow-up. The reason for every escalation is recorded.

How we handle your call data

Questions we get asked

Can Vocanta answer calls after hours?

Yes. You set the schedule. Vocanta can cover only out-of-hours calls, only overflow when your lines are engaged, or every inbound call, depending on how you route your numbers.

Can the AI transfer a call to a person?

Yes. You decide which situations need a human. When one of those comes up — or when a caller asks for a person — Vocanta transfers the call to the right team member, takes a message with a callback time, or agrees a follow-up, and records the reason for the escalation so whoever picks it up has the context.

How quickly can we go live?

Setup starts with a short call to agree which calls Vocanta answers, the questions it asks, and where each outcome should go. You then choose the voice in the Voice Studio and we test the flow on your own example enquiries. Most businesses are answering live calls within a few working days, with no engineering work needed from your side.

How much does it cost?

Plans start at £250 per month and are priced by the amount of call time you need rather than by seat, billed monthly or annually with a 20% saving on annual billing. Extra call time can be added at any point and you can change plan monthly.

How is our call data handled?

Call data and contact details are transmitted over TLS and stored encrypted at rest, inside an access-controlled workspace, and integration credentials are handled server-side rather than in the browser. You can export contacts and call outcomes at any time or ask us to delete your workspace data, and a Data Processing Agreement is available on request. Vocanta does not currently hold SOC 2, ISO 27001 or HIPAA certification.

Keep reading

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Hear it answer a call like yours.

A 20-minute demo: we walk through your inbound calls, show the agent handling one of them, and tell you plainly what it will and will not do.

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