An AI Receptionist for Dealerships and Automotive Services
Sales enquiries and service calls arrive on the same line, and both suffer when the phone rings during a handover or while the workshop is at full capacity. Vocanta answers, works out which side of the business the caller needs, and books or routes accordingly.
Where automotive lose enquiries on the phone
- A buyer calls about a listed vehicle while sales staff are with customers
- Service calls stack up first thing in the morning
- Test drive enquiries arrive in the evening after browsing online
- Callers asking about parts and MOT slots wait in a queue
- Weekend enquiries when the service desk is closed
Evening test drive enquiry
This transcript is an example of how a configured flow can run, not a recording of a customer call.
What it asks on the call
- Whether the call is about sales, service, parts or finance
- Vehicle registration, make and model where relevant
- The work required, or the vehicle they are interested in
- Preferred dates for a test drive or service slot
- Whether a courtesy car or collection is needed
- Contact number and preferred callback time
- Caller details and whether the enquiry is sales, service, parts or finance
- Vehicle details captured on the call
- The appointment booked or the callback agreed
- A written summary routed to the right department
Sales, service, parts and finance enquiries are separated and each carries its own questions. Vehicle and registration details are captured up front so whoever takes over is not starting from nothing.
Test drives and service or MOT slots you make available are offered and confirmed on the call, with the vehicle details recorded against the booking.
Part-exchange valuations, finance quotations, warranty disputes and complaints are escalated to your team. Vocanta does not quote prices, finance terms or repair costs beyond what you have configured.
Automotive — questions we get asked
Can Vocanta quote for repairs or finance?
No. Pricing, finance terms and repair estimates are escalated to your team unless you have explicitly configured fixed information for the agent to read out.
Can it separate sales calls from service calls?
Yes. The agent establishes what the caller needs and applies your routing rules, so service enquiries and sales enquiries follow different paths with different questions.
Can it book MOT and service slots?
Yes, within the availability and job types you make available during setup, with the vehicle registration captured against the booking.
How long does setup take?
Setup begins with a short call to agree which calls Vocanta answers, the questions it asks and where each outcome goes. After you choose the voice and we test the flow on your own example enquiries, most businesses are live within a few working days.
What does it cost to get started?
Plans start at £250 per month for 750 minutes of call time and are priced per business rather than per seat, with a 20% saving on annual billing. Higher plans add call time and assistants, and you can change plan monthly.
Keep reading
Hear it answer a call like yours.
A 20-minute demo: we walk through your inbound calls, show the agent handling one of them, and tell you plainly what it will and will not do.