AI Voice Agents for Business Calls
An AI voice agent is a phone agent that speaks with your callers in a natural voice, follows the process you define, and finishes the call with a clear outcome. Vocanta is built for one job: making sure inbound customer enquiries are answered, understood and acted on.
Every missed call is a missed opportunity
Inbound enquiries rarely wait. When nobody answers, most callers do not leave a voicemail — they call the next business on the list. The gap is almost never a lack of demand; it is a lack of cover at the moment the phone rings.
- Lines are busy while the team is already on other calls
- Enquiries arrive in the evening, at weekends and over holidays
- Reception is interrupted by walk-ins, admin and internal questions
- Voicemails are picked up hours later, after the caller has moved on
A workflow that happens to use AI voice
Vocanta is not a chatbot bolted onto a phone line. It is a defined call workflow: answer, understand, qualify, capture, book or route, then record what happened so your team can act on it.
- Step 01Answer
The agent picks up in a natural voice whenever the call arrives — busy periods, evenings, weekends.
- Step 02Understand and qualify
It asks the questions your business needs answered, in your wording, and confirms the details back to the caller.
- Step 03Book or route
The call ends with an appointment booked, a callback agreed, or the caller passed to the right person on your team.
- Step 04Record
You receive the caller's details, the reason for the call and the agreed outcome in plain language.
What you get
Choose language, accent, pace and tone in the Voice Studio and hear the result before you go live.
Qualification is configured around how you already handle enquiries, not a generic script.
The agent offers the slots you make available and confirms the booking with the caller on the call.
Anything outside the configured scope is escalated rather than guessed at.
Caller details, enquiry reason and outcome for every call, exportable from your workspace.
Different enquiry types can be sent to different people or teams based on rules you set.
Where businesses use it
- Appointment booking for viewings, valuations, test drives, interviews and site visits
- First-time enquiry capture with name, number and reason for calling
- Overflow cover when every line is already busy
- Out-of-hours and weekend answering
- Routing existing customers to the right team
AI answers first. People take over when it matters.
Vocanta is not designed to replace your team. You decide which situations must reach a person — and when a caller asks for one, or the enquiry falls outside the configured scope, the agent says so plainly and follows your escalation rule: a transfer, a message with a callback time, or an agreed follow-up. The reason for every escalation is recorded.
How we handle your call dataQuestions we get asked
What is an AI voice agent?
An AI voice agent answers phone calls, understands what the caller is asking for in natural speech, and completes a defined task — such as booking an appointment, capturing an enquiry or transferring the call. Unlike a phone menu, the caller simply speaks normally instead of choosing from options.
Can the AI transfer a call to a person?
Yes. You decide which situations need a human. When one of those comes up — or when a caller asks for a person — Vocanta transfers the call to the right team member, takes a message with a callback time, or agrees a follow-up, and records the reason for the escalation so whoever picks it up has the context.
How quickly can we go live?
Setup starts with a short call to agree which calls Vocanta answers, the questions it asks, and where each outcome should go. You then choose the voice in the Voice Studio and we test the flow on your own example enquiries. Most businesses are answering live calls within a few working days, with no engineering work needed from your side.
What languages are supported?
English is fully supported today. Other languages can be previewed in the Voice Studio and are in beta — we confirm the language with you before you go live rather than switching it on automatically.
How much does it cost?
Plans start at £250 per month and are priced by the amount of call time you need rather than by seat, billed monthly or annually with a 20% saving on annual billing. Extra call time can be added at any point and you can change plan monthly.
How is our call data handled?
Call data and contact details are transmitted over TLS and stored encrypted at rest, inside an access-controlled workspace, and integration credentials are handled server-side rather than in the browser. You can export contacts and call outcomes at any time or ask us to delete your workspace data, and a Data Processing Agreement is available on request. Vocanta does not currently hold SOC 2, ISO 27001 or HIPAA certification.
Hear it answer a call like yours.
A 20-minute demo: we walk through your inbound calls, show the agent handling one of them, and tell you plainly what it will and will not do.